Two weeks thinking period
2 weeks thinking period
You may cancel the agreement without giving a reason during 14 days after receiving the item(s). If you've received item(s) and you don't want to keep them for any reason or you want to change the item(s), fill out the exchanges and returns form on our website and return the goods within 14 days to us and we'll give you a full refund for the cost of the item(s) (not applicable to business or commercial customers). Returned goods must be unused and in a saleable condition. Once we've received them back, we will process the refund. Don't forget to supply us with your bankaccount infomation. All returns must have a copy of the email communication with our customers service or a copy of the exchanges and returns form.
If you have a complaint about a product or service or you want to use your right of withdrawal? The BTTLNS team battles hard to accommodate all of our Battalyans' expectations of our products and to give the best advice and support.
You must return the product to us in stamped envelopes. The package must be properly packaged and provided with a copy of your purchase invoice. We would appreciate it if you would like to mention the reason of return. However, this is completely without obligations for you and not required.
You may only do what is necessary to judge whether you want to keep the product. This means the state of the packaging must be as original as possible and an undamaged product. We will credit the full purchase amount and the shipping costs of the forwarding paid by you as soon as possible, yet within the legal term of 30 days.
For questions please contact our Customer Service. Our Battalyans will gladly assist you!
Please call: 0031 (0) 413 - 256800 or by email: firstname.lastname@example.org
trading under the name / names: BTTLNS B.V.
Domicile, and visiting address:
5408 PS Volkel
Phone: 0031 (0) 413 256800
Access: From Monday till Friday from 09:30 am to 17:30 pm / Saturday 09:30 am to 16:00 pm
Chamber of Commerce number: 17184701
VAT number: NL815290676B01
Dutch Home Shopping Organization Address: PO Box 7001, 6710 CB EDE.