BTTLNS Exchanges and returns
If you've received item(s) and you don't want to keep them for any reason or you want to change the item(s), fill out the exchanges and returns form found below and return the goods within 14 days to us and we'll give you a full refund for the cost of the item(s) (not applicable to business or commercial customers). Returned goods must be unused and in a saleable condition. Once we've received them back, we will process the refund. Don't forget to supply us with your bankaccount infomation.
All returns must have a copy of the email communication with our customers service or a copy of the exchanges and returns form, otherwise we won't be able to identify the sender.
Our return address
Exchanges and returns department
Brabantstraat 16, 5408 PS Volkel
If you have any questions, please don't hesitate to contact us!
Phone: +31 (0) 413256800
We are available from Monday til Friday from 9:30am to 17:30pm and on Saturdays from 09:30am to 16:00pm (GMT +1).
Chamber of Commerce number: 17184701
VAT number: NL815290676B01
Dutch Home Shopping Organization Address: PO Box 7001, 6710 CB EDE.