Not satisfied?

If you have a complaint about a product or service or you want to use your right of withdrawal? The BTTLNS team battles hard to accommodate all of our Battalyans' expectations of our products and to give the best advice and support.

Your right of withdrawal before receiving your order
When you order as a consumer (not applicable to business or commercial customers) and have placed an order but the specific product or service has not yet been received, you may at any time terminate the contract. You can do this by sending an email to:, after we receive your withdrawal request, within 2 working days we will confirm the cancellation of your order. If you already paid for your order, supply us with your bankaccount information so we can refund directly.

Your right of withdrawal after receiving your order
If you've received item(s) and you don't want to keep them for any reason or you want to change the item(s), fill out the exchanges and returns form on our website and return the goods within 14 days to us and we'll give you a full refund for the cost of the item(s) (not applicable to business or commercial customers). Returned goods must be unused and in a saleable condition. Once we've received them back, we will process the refund. Don't forget to supply us with your bankaccount infomation.

- All returns must have a copy of the email communication with our customers service or a copy of the exchanges and returns form

Customer information
For questions please contact our Customer Service. Our Battalyans will gladly assist you!

Please call: 0031 (0) 413 - 256800 or by email:

trading under the name / names: BTTLNS B.V.

Domicile, and visiting address:
Brabantstraat 16
5408 PS Volkel
The Netherlands

Phone: 0031 (0) 413 256800
Access: From Monday till Friday from 09:30 am to 17:30 pm / Saturday 09:30 am to 16:00 pm

Chamber of Commerce number: 17184701
VAT number: NL815290676B01

Dutch Home Shopping Organization Address: PO Box 7001, 6710 CB EDE.

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